Please review our FAQ below before submitting an email. Our email address is displayed at the bottom of this page.
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I can't get the quizzes/exams to run on my device. What can I do?
The quizzes and exams within this course run across a variety of devices including desktops, laptops, tablets, and many mobile phones. They will also run on many different browsers. The latest versions of Internet Explorer, Firefox, Chrome, and Safari have all been tested.
If you are experiencing difficulty running the quizzes or exams, please make sure your browser is updated to the current version. We have noticed that some mouse scrolling capabilities will not work on Internet Explorer. For the best experience, you may want to run them on Firefox or Chrome.
Can I get free one-on-one tutoring from you?
Please realize that we cannot provide one-on-one tutoring to you.
The materials contain all the information you need to pass the exam. When you get confused the best advice we can give you is to just keep moving. Try not get too hung up on a point you may not understand. Often if you keep going then any points of confusion will ultimately be cleared up. That's because we cover the material in several different places in the training course (i.e. glossary, basic patent training course, guidebooks, workbooks, and/or finally in the PatExam Engine testing software). So as you move through the program, you'll most likely find the information you need to help clarify the issues for you.
Many of the courses that offer one-on-one support are just going to direct you to the page in their materials where you can read up on the topic on your own. To our knowledge, NONE of the review providers will spend much one-on-one time with you like a personal tutor would. You would be better off finding a tutor on your own if you need one-on-one help in addition to the materials you buy.
What should I do if I think I found an error in the materials?
As you can see, we are working with a large volume of material. If you think you found an error in our materials then please let us know. From broken links to typos, we'd like to know so we can continually improve your study experience.
We will need the URL (just copy and paste the web address of the page) or at least give us a detailed description of the heading where we can find the potential error. We will review this and if we feel it warrants it, then the page will be updated during our monthly review.
Sending in feedback:
If you passed the exam, please let us know! We love to hear success stories. Just send us an email here:
- info@patenteducationseries.com
If you have any other feedback for us, please let us know at the email address above as well.
Cancellations/Refunds:
If you are on a monthly plan and you are ready to cancel your subscription just send us an email at the address below with your name and the email address you used to register with 'Cancel' in the subject line.
- info@patenteducationseries.com
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After reviewing the FAQ, if you need to send in an email you may do so to the email address below. Staff are available M-F (holidays excluded). We strive to respond to requests for support within 24 hours on monday through friday.
- info@patenteducationseries.com
Notice: We strive to get back to you within 24 hours if you send in an email during the work week (Mon - Fri, holidays excluded).
